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This Business Sucks!

This Business Sucks!

At some time or another, you may encounter a customer who isn’t satisfied with your business and voices dissatisfaction via a negative review online. That review, be it 50 or 500 words, can have a powerful impact on your business’ reputation. Respectfully responding to negative online reviews is an important part of managing your reputation.

The first step in responding to online reviews is to know when something is posted about your business. With hundreds of places someone could mention your business, how can you possibly know you know when something is posted about you on the web?

Here are three services that monitor your online reviews:

Google Alerts

One of the many things Google Alerts is great for is monitoring what people say about you and your competition online. Once set up, Google Alerts notifies you whenever someone mentions your business anywhere on the web.

Getting set up is simple. Just type the name of your business into the Search Query box. Set your preferences and create the alert. Google Alerts is the best free tool we’ve found to monitor what people say about you online.

Google Places

You can see reviews of your business from around the web using your free Google Places account. To get started, log into your Google Places account. Click on the listing you want to manage from the dashboard.

Then, choose “Reviews” from the left-hand side panel and start reading! If you need help setting up or accessing your Google Places account, your Links Web Design – Online Marketing Heroes are here to help.

Yext

Yext is an online service that businesses can use to see what’s been posted about them on review sites and social networks. You can monitor posts on sites like Yelp and Foursquare and on social networks like Facebook and Twitter from within Yext’s Power Listings dashboard. Yext allows you to track how customer sentiment has changed over time.

Yext also gives business owners the ability to update their location information for multiple websites from one, centralized place. Links Web Design is a certified Yext partner. We can help you get started with their powerful platform.
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Links Web Design is a Website Design Company in Bangor, Maine.

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Our Successful Clients

"Links Web Design took over our website in 2018 and we are extremely happy with the quality of the site they created for us as well as the professional and responsive services they provide. They are quick to get back to us with any questions we have or modifications we request. I highly recommend their services to any business looking to improve their website presence!"
"I've been a customer for close to eight years now. Links Web Design not only provides the best SEO in the business, their tech support is dedicated to ensure my website complies with my vision. No challenge is too big or too small. You will not find a better web design company that is as responsive, professional and, above all, excels in customer service."
"I knew when I opened a small campground that my website could literally, make or break my business. I did my homework and chose Links Web Design. I could not be happier with the decision. They broke the process into simple steps, without delay and involved us so that our website reflects us and not the designers. The follow up and support has been exceptional, the price is so reasonable I hesitate to say lest they read my review and realize they are underpaid for the service provided."
"In today’s world, a business needs a website. Unfortunately, everyone from the boyfriend of your neighbor’s daughter to the not-so-local chain of television stations to someone you’ve never heard of is trying to convince you that you should choose them. When I chose Links Web Design to develop the website for our business I was looking for four things; 1) knowledge and ability - can they design a website that not only looks good but that s easy to use, and that will be ranked high in search engines. 2) The people; are they easy to work with, trustworthy, in it for the long haul, and LOCAL. 3) Reliability; will they keep my website updated and maintained so that it remains accessible. And lastly, 4) Price; am I getting a good value for my investment. When I reached my decision it was clear the best choice was Kristy and Ken Kimball at Links Web Design in Bangor. I felt that way when I first selected them and still feel that way years later. If you are a business or non-profit that has a website you need to talk to Ken and Kristy and Links Web Design.- Don Hanson, Green Acres Kennel Shop, Bangor, ME"
"Links web design has been very consistent with estimate leads from my web site and they have done a fantastic job with updates I have sent them. Also, one of the best compliments for Links is when customers tell me they called only me because of my website!"
"Links is incredibly reasonable, easy to work with and produces terrific Web sites. Updates are a breeze to submit and are done quickly. They know their stuff! They are organized, professional and talented. Best bet for your Web site in my book."
"I would definitely recommend Links Web Design. They were professional, creative, and easy to work with when setting up our business web site! They are the best around!"
"LInks has done a fantastic job with our website and helping us to 'pop to the top' when people search for services like ours. We often receive multiple qualified inquiries a week."
"Links has been taking care of my website for almost 2 years and we could not be happier Ken takes pride in what he does. Highly recommended by Heavens Best Pest Control"
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